You are entitled to return a product if you believe that there is a problem. You are generally responsible for returning the product if it can be posted or easily returned. You are entitled to recover reasonable postage costs from the business if the product is confirmed to have a problem, so keep your receipts.
Before returning a product, it is important to contact Newstyle Direct to discuss and obtain a Repair Number (RN). If a parcel is sent on the Consumer’s own accord with COD terms, and an RN has not been obtained from a friendly Newstyle Direct representative, the parcel can be refused and returned.
For the Consumer’s own peace of mind, it is advisable to always send any parcels to Newstyle Direct “registered” which means that it will have tracking and signature available. Newstyle Direct cannot take responsibility if a parcel does not arrive safely to the premises.
In Summary if a fault occurs;
The goods must be returned to
Newstyle Direct Pty Ltd, 18 Montefiore Street, FAIRFIELD VIC 3078
Newstyle Direct Pty Ltd abides and operates by the Australian Consumer Law which outlines your consumer guarantee rights.
Consumer guarantees in relation to goods
Newstyle Direct Pty Ltd guarantees that we will provide repairs or spare parts for a reasonable time and that we will honour our stipulated warranty periods here in Australia.
Under Australian consumer law, the remedy you are entitled to if a product fails to meet a consumer guarantee will depend on whether the failure to comply with the guarantee is major or minor.
Minor failures to comply with a consumer guarantee can normally be fixed or resolved in a reasonable amount of time. In this case, the seller can choose to offer you a refund, replacement, repair or, in the case of services, resupply. If the seller does not fix the problem or takes too long, you may be able to get it fixed by someone else and recover the costs from the seller depending on the circumstances.
Major failures to comply with a consumer guarantee cannot normally be fixed or resolved easily. In this case, you can choose one of the remedies set out below:
For goods, there is a major failure to comply with a consumer guarantee when:
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