Our goods come with guarantees that cannot be excluded under Australian consumer law. Newstyle Direct Pty Ltd guarantees that if the goods fail to be of acceptable quality and the failure does not amount to a major failure, we will provide you with remedy being either repair or replacement dependant on the findings after assessment by our experienced technician. You are also entitled to a replacement or refund for a major failure.

Should your product be defective, you can choose to make a claim under Australian consumer law, by contacting Newstyle Direct on 03 9489 1177 who can assist you and provide remedy.

Newstyle Direct Pty Ltd do not refund under change of mind conditions, for example, found it cheaper somewhere else, decided you did not like the purchase or had no use for it. If Newstyle Direct allow a refund at it’s own discretion in some circumstances, then a 10% administration fee will be deducted from the purchase price at the time of refund and do not include any postage charges in a refund under these conditions. A credit note or exchange can be negotiated, however no credit notes or exchanges will be granted 30 days from and after the purchase date. In the case that Newstyle Direct grant a refund, the product must be returned in its original condition with all accessories and contents. Should any accessories or contents be excluded from return, Newstyle Direct will deduct the purchase price of those missing items from the refund. In the case of an exchange, the consumer will be responsible for the cost of the postage to return the purchased item and the postage & handling costs to have the exchange item resent.

Please feel free to contact Customer Service on 03 9489 1177, if you do not understand or are unsure of the information above and we can help you further.


My cart
Your cart is empty.

Looks like you haven't made a choice yet.