All products are dispatched from Melbourne, usually by either Australia Post Registered eParcel Service or Fastway Couriers.
It is a policy of Newstyle Direct that all parcels must be signed for. This is our way of ensuring that your parcels arrive safely. If the Customer gives direct authority to the Courier Company to leave a parcel, please note that Newstyle Direct will not be held accountable for parcels which are lost or stolen from where it has been left.
If the goods have been dispatched via Australia Post and you are not home at the time of delivery, you will be left a collection card and your goods will be redirected to your local post office for collection.
If the goods have been dispatched via Fastway Couriers and you are not home at the time of delivery, you will be left a calling card with the Drivers telephone number and your parcel tracking number. You will need to contact the driver on the phone number provided so you can arrange a suitable delivery time.
Though we recommend allowing up to 20 working days for Delivery in Australia as a general rule, Newstyle Direct Pty Ltd endeavour to provide you with an efficient delivery service. As delivery time frames can differ from state to state, the below will give you an estimate delivery time in accordance to the State you live in.
For Island areas, such as Christmas Island and Norfolk Island, please allow 6-8 weeks for delivery
For remote areas of the above mentioned states around Australia, please note this will take more time to reach you. Please feel free to contact us on 03 9489 1177 if you are in a remote area, and we can look into this for you to give you a closer estimation if needed.
Please Note: in addition to above time frames, allow 2 extra Business Days for processing of your order.
Over the Christmas period, there can be delays due to the heavy flow of delivery services which are out of our control. We recommend allowing more time to reach you in the months of November & December.
In this unusual situation please contact us via email firstname.lastname@example.org or telephone on
03 9489 1177 and we will follow up on your delivery.
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