You are entitled to return a product if you believe that there is a problem. You are generally responsible for returning the product if it can be posted or easily returned. You are entitled to recover reasonable postage costs from the business if the product is confirmed to have a problem, so keep your receipts. Before returning a product, it is important to contact Newstyle Direct to discuss and obtain a Repair Number (RN). If a parcel is sent on the Consumer’s own accord with COD terms, and an RN has not been obtained from a friendly Newstyle Direct representative, the parcel can be refused and returned. For the Consumer’s own peace of mind, it is advisable to always send any parcels to Newstyle Direct “registered” which means that it will have tracking and signature available. Newstyle Direct cannot take responsibility if a parcel does not arrive safely to the premises. In Summary if a fault occurs;
  1. Contact Newstyle Direct immediately on 03 9489 1177 or via email:
  2. A repair number (RN) will be issued. The return number is for internal use only.
  3. For any warranty claims, the Consumer must include a “Proof of Purchase” with the parcel.
  4. Consumer must include a note with their full name, address & contact number and a very brief description of the issue.
The goods must be returned to Newstyle Direct Pty Ltd, 18 Montefiore Street, FAIRFIELD VIC 3078


Newstyle Direct Pty Ltd abides and operates by the Australian Consumer Law which outlines your consumer guarantee rights.

Consumer guarantees in relation to goods

  • The goods will be of acceptable quality.
  • The goods will be fit for a particular purpose.
  • The goods will match their description.
  • The goods will match the sample or demonstration model.
  • You have title to the goods.
  • You have undisturbed possession of the goods.
  • There are no undisclosed securities on the goods.

Newstyle Direct Pty Ltd guarantees that we will provide repairs or spare parts for a reasonable time and that we will honour our stipulated warranty periods here in Australia.

Under Australian consumer law, the remedy you are entitled to if a product fails to meet a consumer guarantee will depend on whether the failure to comply with the guarantee is major or minor.

Minor failures to comply with a consumer guarantee can normally be fixed or resolved in a reasonable amount of time. In this case, the seller can choose to offer you a refund, replacement, repair or, in the case of services, resupply. If the seller does not fix the problem or takes too long, you may be able to get it fixed by someone else and recover the costs from the seller depending on the circumstances.

Major failures to comply with a consumer guarantee cannot normally be fixed or resolved easily. In this case, you can choose one of the remedies set out below:

  • Return the product and ask for an identical replacement, or one of similar value if reasonably available.
  • Return the product and ask for a refund.

For goods, there is a major failure to comply with a consumer guarantee when:

  • You would not have purchased the product if you had known about the problem.
  • The product is significantly different from the description, sample or demonstration model you were shown.
  • The product is substantially unfit for its normal purpose and cannot easily be made fit within a reasonable time.
  • The product is substantially unfit for a purpose that you told the supplier about, and cannot easily be made fit within a reasonable time.
  • The product is unsafe.
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